Privacy Policy

1. Information We Collect

We may collect the following information when you make an enquiry, request a quotation, or book our services:

• Full Name
• Mobile Number
• WhatsApp Number
• Email Address
• Pickup and Drop Locations
• Journey Date and Time
• Number of Passengers
• Vehicle/Travel Requirements
• Trip or itinerary details
• Billing and payment-related information
• Any other information you voluntarily provide to us

We may also collect basic technical information such as IP address, browser type, device information, and website usage data through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries and requests
• Provide quotations and booking information
• Confirm and manage your bookings
• Arrange vehicles and drivers for your journey
• Process and verify payments
• Communicate with you regarding your trip
• Provide customer support
• Send important booking or payment updates
• Improve our website, services, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers, including Razorpay.

Swift Yatra does not intentionally store your complete debit card, credit card, UPI PIN, or banking credentials on its own servers. Payment information is processed through the applicable payment gateway according to its privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers or partners when required to provide our services. For example, relevant booking information may be shared with a vehicle owner, driver, transport partner, payment provider, or technology/service provider.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, or business.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve your browsing experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and payment records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, including payment platforms, social media platforms, maps, or other external services.

Swift Yatra is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Your Rights

Subject to applicable law, you may request information about the personal data we hold about you and may request correction or deletion of inaccurate or unnecessary information.

You may also contact us regarding concerns about how your personal information is being used.

10. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

11. Changes to This Privacy Policy

Swift Yatra may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any updated version will be published on this page.